At Word of Faith we are really big on customer service. Yes, I know, this is not a term that you hear a lot as it pertains to church, but I think that you should. The unfortunate reality is, many church have very poor customer service! Who is the customer? Everyone who walks in the door!
The question is, where, and how should we mend this customer services issues, or do we not even feel like that is important for the body of Christ? I can tell you right now, that customer service is often the pendulum that will cause me to stay or go at a place of business, and in my view, that is also the case with the body of Christ.
I would love to hear your thoughts...